Marketplace Specialist for Qbrix

## Marketplace Specialist – Qbrix

## About Qbrix

Qbrix is a creative DIY and personalized gift brand focused on bringing meaningful and fun experiences through innovative products. We sell across multiple channels including Shopee, TikTok Shop, Tokopedia, and our official website.

We are looking for a highly driven Marketplace Specialist to help scale our marketplace growth through strong operational management, campaign execution, data analysis, and sales optimization.

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## Job Description

As a Marketplace Specialist, you will be responsible for managing daily marketplace operations and ensuring sales performance across all channels. You will work closely with internal teams to optimize product performance, improve conversion, and drive sustainable growth.

## Responsibilities

## 1. Marketplace Operations

- Manage daily operations across Shopee, TikTok Shop, Tokopedia, and website
- Upload products and maintain accurate product listings
- Update product pricing, stock availability, and promotional campaigns
- Ensure store performance remains healthy (chat response, SLA, ratings, penalties)

## 2. Product Listing Optimization

- Optimize product listings including title, description, SEO keywords, and product attributes
- Coordinate with design team to improve thumbnails, banners, and product visuals
- Ensure product detail pages are complete, attractive, and conversion-focused

## 3. Campaign & Promotion Management

- Plan and execute marketplace campaigns such as:

- Flash Sale
- Payday Campaign
- Double Date Campaign
- Voucher Campaign
- Free Shipping Program
- Affiliate Campaign
- Coordinate campaign execution with internal teams and platform PIC
- Develop promotion strategies to improve traffic and conversion

## 4. Ads & Growth Optimization

- Manage and optimize marketplace advertisements:

- Shopee Ads
- TikTok Ads / GMV Max
- Tokopedia Ads
- Analyze campaign performance and optimize budget allocation
- Improve overall sales performance through growth initiatives

## 5. Data Monitoring & Reporting

- Monitor key performance metrics:

- Revenue / Sales
- Traffic
- CTR
- Conversion Rate
- ROAS
- ACOS
- GMV
- Analyze sales performance and campaign effectiveness
- Prepare daily, weekly, and monthly performance reports
- Provide insights and actionable recommendations based on data

## 6. Live Commerce & Affiliate Support

- Support live commerce operations for TikTok and Shopee
- Coordinate with hosts, affiliates, and content teams
- Prepare products, promotions, scripts, and vouchers for live sessions
- Support affiliate program growth and campaign performance

## 7. Inventory, Fulfillment & Logistics Coordination

- Coordinate with warehouse and fulfillment team to ensure smooth order processing
- Monitor stock availability and inventory movement
- Prevent stock shortages during campaigns and live sessions
- Coordinate with logistics partners regarding shipping issues and order delays

## 8. Customer Experience & Cross-Team Coordination

- Coordinate with customer service team to ensure excellent customer experience
- Handle order issues, return cases, complaints, and operational problems
- Work closely with warehouse, admin, design, marketing, and external partners
- Ensure smooth communication across teams for operational efficiency

## 9. Market Research & Competitor Analysis

- Conduct market research and competitor analysis
- Monitor marketplace trends, pricing, and consumer behavior
- Identify opportunities for product improvement and business growth

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## Qualifications

- Minimum 1–2 years of experience in marketplace or e-commerce operations
- Fresh graduates with relevant internship or marketplace experience are welcome to apply
- Strong understanding of:

- Shopee Seller Center
- TikTok Shop Seller Center
- Tokopedia Seller Center
- Familiar with marketplace ads and digital marketing basics
- Proficient in Microsoft Excel / Google Sheets
- Strong analytical and reporting skills
- Comfortable working with targets and performance metrics
- Excellent communication and coordination skills
- Detail-oriented, proactive, and highly organized
- Fast learner and adaptable in dynamic environments
- Able to work independently and take initiative

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## Preferred Qualifications

- Experience managing affiliate campaigns
- Good English communication skills
- Strong understanding of social commerce and consumer behavior

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## Benefits

- Competitive salary

- Career growth opportunities in digital commerce
- Dynamic and collaborative work environment