Director of Revenue

Company Description

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The Director of Revenue is responsible for maximizing the hotel's financial performance through strategic pricing, revenue optimization, and distribution management. Reporting to the General Manager, this role drives revenue growth by analyzing market trends, forecasting demand, and implementing effective yield strategies across all revenue-generating segments.

Working closely with Sales, Marketing, and Operations, the Director of Revenue ensures a balanced approach to pricing, positioning, and inventory control, maintaining the hotel's competitive edge within the luxury hospitality market.

Key Responsibilities include:

- Develop and execute comprehensive revenue management strategies that align with the hotel's financial objectives and market positioning
- Analyze competitive landscape, market dynamics, and consumer behavior to identify revenue optimization opportunities and inform strategic decision-making
- Monitor and manage key performance indicators (KPIs), including RevPAR, ADR, occupancy rates, and revenue targets across all segments
- Prepare detailed financial forecasts, budgets, and revenue projections using advanced analytical tools and historical data
- Lead and mentor the revenue management team, fostering a culture of continuous improvement and professional development
- Oversee the implementation and optimization of Revenue Management Systems (RMS), Property Management Systems (PMS), and other technology platforms to enhance operational efficiency
- Collaborate with the Sales and Marketing teams to align pricing strategies with promotional campaigns and market positioning initiatives
- Conduct regular competitive analysis and market intelligence gathering to maintain awareness of industry trends and competitor positioning
- Present revenue performance reports and strategic recommendations to senior management and stakeholders on a regular basis

Qualifications

- Education: A bachelor’s degree in Hospitality Management, Business Administration, Economics, or a related field is required. A master’s degree or professional certification in Revenue Management or a related discipline will be an advantage.
- Experience: A strong background in revenue management and hotel operations is essential. Candidates should have 5–7 years of progressive experience in Revenue Management, preferably within luxury hotels or international chains. Exposure to other operational functions such as Front Office, Sales, or Reservations will be an added advantage.
- Revenue Management Expertise: Demonstrated expertise in revenue management strategies, including pricing optimization, demand forecasting, and inventory control, is required. Candidates should have a proven track record of implementing effective revenue strategies and consistently achieving revenue targets in a luxury hospitality environment.
- Technical Skills: Proficiency in Revenue Management Systems (RMS), Property Management Systems (PMS), and Central Reservation Systems (CRS) is essential. Strong analytical skills with advanced knowledge of Excel and experience in data analysis, reporting tools, and business intelligence platforms are highly valued.
- Industry Knowledge: In-depth understanding of the luxury hospitality market, including competitive dynamics, guest expectations, and industry trends, is important. Familiarity with best practices and market positioning within the luxury segment is required.
- Adaptability and Resilience: Ability to operate effectively in a dynamic and fast-paced environment. The role requires adaptability, resilience, and the capability to respond proactively to market changes, evolving consumer behavior, and emerging industry trends.