System Admin II Consultant - EMEA & APAC (Remote)

Why work for DreamHost?

We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do.
When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost's open platform gives you the power to share your data and the freedom to control how it's used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer the flexibility to work from home and during local business hours. We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.

Overview

The role of the Systems Administrator II is to ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions in addition to assisting the Technical Support team with various aspects of their job. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Responsibilities

- Assist in the design and deploy new applications and enhancements to existing applications, software, and operating systems
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Assist in the design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
- Ensure system connectivity of all servers, shared software, groupware, and other applications
- Monitor and test system performance; prepare and deliver system performance statistics and reports
- Act as a liaison between the Technical Support team and other departments
- Assist the Technical Support team with various problems and questions within the stability channel or directly
- Educate the Technical Support team when the opportunity arises

Benefits Offered

- Competitive salary
- WorkTango team member recognition
- Udemy online learning courses
- Opportunities for profit sharing bonuses
- Fun monthly events
- Opportunities for growth
- Laid back atmosphere
- New Team Member Buddy System - You'll be paired with a member from your team for the first 3 months of your contract. This person will be your Buddy

- Requirements
- University degree in computer science or software engineering and/or 2 years equivalent work experience highly desired
- Exceptional analytical, conceptual, and problem-solving abilities
- Superior written and oral communication skills
- Excellent architecture and technical support documentation skills
- Scripting experience including Bash, Perl, Ruby, and/or Python
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Experience with systems planning, security principles, and general software management best practices
- Working technical knowledge of current software protocols, and Internet standards, including TCP/IP, HTML, AJAX, Javascript, and XML
- Experience with programming languages (Shell, Perl, Ruby, Python)
- Working knowledge of Configuration Management systems, CI/CD pipelines, and Infrastructure as Code including Chef, Ansible, GitLab, Terraform, etc
- Experience with monitoring systems such as Nagios, Grafana, Sensu, and Zabbix
- Excellent software troubleshooting experience
- Working knowledge of network and PC operating systems, including Linux
- Excellent understanding of the organization’s goals and objectives
- Knowledge of applicable data privacy practices and laws
- Ability to communicate ideas in both technical and user-friendly language
- Able to prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Strong customer service orientation

Salary: $1,500 - $3,500 USD/month