Remote Client Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Support Specialist - REMOTE. In this role, you will be essential in ensuring seamless interactions with clients while driving operational efficiency. Your responsibilities will extend beyond just addressing inquiries; you will have the opportunity to identify process improvements and streamline workflows, thereby minimizing manual efforts. Working in close partnership with internal teams, you will deliver exceptional service, strengthen relationships, and enhance operational outcomes, ultimately contributing to client satisfaction and business growth.


Accountabilities

- Manage and resolve client support email/ticket inquiries in a timely manner.
- Identify opportunities to improve processes and streamline workflows.
- Communicate client needs efficiently to relevant departments.
- Assist in distributing approved program-wide communications.
- Create and maintain accurate department procedures and documentation.
- Complete various account maintenance and research requests effectively.
- Support the onboarding process for new clients to ensure a smooth transition.
- Participate in special project planning and execution to enhance program effectiveness.

Requirements

- Strong written and verbal communication skills.
- Ability to collaborate across departments to accomplish tasks.
- Analytical, problem-solving, and critical thinking skills.
- Ability to work independently with minimal supervision.
- Strong multitasking, prioritizing skills, and meeting deadlines.
- Excellent attention to detail.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- 3+ years of customer service experience.
- 3+ years of experience in the credit card industry.
- Bachelor’s Degree or 5+ years of industry experience.

Benefits

- Competitive compensation package.
- Company-paid medical, dental, and vision benefits.
- Generous PTO plan.
- 401k match.
- Opportunity to work in a remote environment.

Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.


We appreciate your interest and wish you the best!


Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.