RETAIL OPERATION STAFF ( TEAM LEADER)

Team Management:

- Supervise and guide the sales team and other store staff to achieve sales targets and provide the best service to customers. Setting targets and delegating the targets to Sales Promotion / BA in charge.
- Conduct performance assessments, provide feedback, and develop development plans to improve team competency.
- Ensure all staff understand product knowledge and implement selling procedures in handling product.

Daily Operational Management:

- In charge of planning opening a new store and working closely with the Marketing team in terms of offline events or campaign.
- Ensure all store activities run smoothly in accordance with established SOPs.
- Supervise all operational activities including sales, customer service, inventory management, and administration.
- Manage the visual appearance and merchandising of the store to always be attractive and in accordance with the brand image.

Stock and Inventory Supervision:

- Control and supervise inventory, ensure product availability
- Conduct regular inventory and ensure the accuracy of stock data.
- Collaborate with the warehouse team to forecast product needs.

Customer Service:

- Maintain high customer service standards by ensuring every customer has a pleasant and satisfying shopping experience.
- Handle customer complaints quickly and effectively, and develop strategies to increase customer loyalty.

Sales Strategy Development:

- Input sales data and analyze market trends to develop effective sales strategies.
- Propose and implement promotions or events that can increase sales and attract more customers.

Security and Compliance:

- Ensure the store is always safe by implementing strict security procedures.

Reporting and Evaluation:

- Prepare daily, weekly, and monthly operational reports covering sales, stock, and team performance.
- Conduct periodic evaluations of operational performance and propose improvements needed to achieve efficiency.

Requirements:

- Minimum Bachelor degree, preferably majoring in Business/Fashion Marketing/ Human Resources or other related major.
- Strong leadership and problem solving skills.
- Proven working experience for minimum 2 years in the same role, preferably in BEAUTY RETAIL.
- Proven track record of achieving sales target and managing multiple stores.
- Ability to plan, prioritize work, and delegate accordingly.
- Have effective leadership style with strong interpersonal and communication skills.
- Good sense and awareness about industry-related market and customer.
- Analytical and strategic thinking abilities.
- Adaptable to fast-paced and changing working environment.
- Willing to work mobile around Java Area.
- Excellent communication skills, both in Indonesian or English.
- Mandarin language skill is a plus.
- RELATE WITH RETAIL BUSINESS NATURE SO CANDIDATE NEED WORK 6 DAYS/WEEK IN WEEKEND AND HOLIDAY AND TAKE OFF/HOLIDAY 1 DAY/WEEK (WEDNESDAY/THURSDAY).

BRAND: Verites & GoodPerfumeStudio