Customer Service Specialist (Modification Team)

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

### Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

### Requirements

### What You’ll Do:

- Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.

### What We’re Looking For:

- English Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

### Benefits

### What We Offer:

- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 2 days-on after 2-days off from 8 a.m. to 8 p.m Jakarta time.
- Competitive Salary: base salary and bonus based on KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.

### The Process:

- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!

Learn more about our data protection practices in our Privacy Policy:

[https://emergingtravel.notion.site/recruitment-privacy-notice](https://emergingtravel.notion.site/recruitment-privacy-notice)

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!