Ambassador Program Manager 🎨✨🖋️ (DTC E-commerce | Influencer Management, Creator Relationships | Campaign Coordination | Instagram, TikTok, Facebook, Pinterest | Remote)

About the Company

We're Canada's leading premium stationery brand creating a new generation of stationery lovers through whimsical, fun, and collectable products. Our mission: "
*Make fancy fun*
". We believe beautiful stationery should be accessible, joyful, and spark creativity in everyday life.

We specialize in premium fountain pens, inks, and notebooks, crafting fine stationery products for over 10 years with constant innovation and refinement. Every product is designed to make writing and creating more magical and whimsical.

Our customers span North America, Europe, Asia, Australia, and the UK - from individual stationery enthusiasts and DIY creatives to artsy professionals who share our passion for quality craftsmanship. We serve them through both retail partnerships (B2B) and our rapidly expanding eCommerce (DTC) channels.

We're building a thriving community of 135K Instagram followers who actively engage with our brand daily. We proudly support 350-500 artists through our dynamic ambassador program. Recently, we've partnered with Warner Brothers for licensed Lord of the Rings, Harry Potter, and Superman collections - our most successful campaigns to date.

OUR COMPANY VALUES
guide our team and shape our culture:

- 🌱 Learn new things:
Challenge yourself to be better each day.
- 🥷🏾 Strive for mastery:
Be intentional and meticulous about what you create.
- 💪🏾 Own your sh\*t:
Take ownership of your work, effort, and results.
- 🤝🏾 Be part of the solution:
 Be proactive in solving problems and bring solutions to the table.
- 😤 Put in the work:
Challenge your weaknesses and show up powerfully.

We're a hybrid organization with 45-50 teammates headquartered in Toronto, with team members across Canada, Pakistan, Philippines, and Kenya.

Our culture is performance-driven yet flexible. We're serious about stationery but also a playful, eclectic, and creative bunch. We strive to make our core values part of everyday conversations and follow them diligently. While we work hard, we don't work crazy hours, and our managers don't micromanage. We're always growing, open to learning, and embrace a bit of healthy chaos.

About the Role

We're looking for a
remote Ambassador Program Manager
to own relationships with 200+ brand ambassadors while driving program growth, ensuring compliance, and coordinating monthly product shipments.

In this role, you'll be the primary point of contact for artists in your portfolio, managing monthly care package activations, compliance monitoring, new ambassador onboarding, and licensed campaign launches. You'll use GRIN to track content across multiple platforms, balancing flexibility—ambassadors participate monthly or as schedules allow—with maintaining quality standards and engagement.

This position is essential as we expand our ambassador program and restructure the team to focus people on their strengths. We currently support 400 ambassadors with plans to grow further, and you'll help shape how we scale while working on high-profile licensed collaborations.

Our IDEAL CANDIDATE
brings 3-5 years of experience in
*Influencer Marketing, Ambassador Program Management*
, or related community-building roles. You have hands-on experience managing ambassador programs end-to-end and know how to use platforms like Instagram, TikTok, and tools like GRIN effectively. Beyond technical skills, you understand that managing ambassadors isn't transactional—it's about advocating for creative professionals while representing the brand. Your written communication becomes the brand's voice to 200+ artists, balancing program flexibility with maintaining standards. You approach every interaction with empathy, patience, and tact, even when managing challenging situations or delivering difficult feedback. You're highly organized, self-motivated, and collaborative, comfortable juggling multiple projects while proactively bringing solutions. Most importantly, you genuinely care about making ambassadors feel welcome, heard, and valued as essential creative partners in our community.

Your performance will be measured by effective management of 200+ ambassadors with strong compliance and engagement, onboarding 20+ quality ambassadors monthly, successful execution of campaign initiatives with measurable KPIs, timely delivery of campaigns and reporting, and effective cross-functional collaboration.

You'll be in the
*Marketing*
department, on the
*Ambassador Program*
team, and will collaborate with the
*CSM team, Sales*
and
*Production*
teams
*,*
and
*Head of Marketing.*
This position reports directly to the
*Marketing Manager.*

You’ll be doing things like:

- Ambassador Relationship Management:
Manage 200+ ambassadors through email, Instagram, TikTok, YouTube, and Facebook Groups with flexible cadence (ambassadors participate monthly or as schedules allow); provide pre-launch assets, marketing materials, and content guidance; handle front-line support for product questions, shipment issues, and program inquiries; coordinate with CSM team on lost or damaged packages and process replacements through GRIN; schedule monthly giveaways and care package shipments with next month's launch products; build authentic relationships where ambassadors feel valued and heard.
- Compliance Monitoring & Enforcement:
Review ambassador posts through GRIN with manual quality checks; verify hashtags, product showcasing (4 products = 4 posts), and brand tagging across all formats; ensure adherence to brand safety and platform guidelines; provide constructive feedback on standards; document non-compliance patterns and collaborate on enforcement actions including warnings or offboarding; balance program integrity with empathy and accountability.
- Ambassador Recruitment & Onboarding:
Research and identify qualified creators through social discovery; shortlist candidates based on content quality, engagement, and alignment; conduct personalised outreach and answer program questions; manage end-to-end onboarding, including applications, agreements, and welcome communications; onboard 20+ quality ambassadors monthly to maintain 400+ active participants.
- Campaign Coordination & Performance:
Coordinate monthly care package activations and track shipments to forecast content output; support
*Head of Marketing*
with performance reporting (reach, engagement, ROI); collaborate with
*Sales*
on content timing and
*Production*
on inventory planning; maintain program KPIs and identify improvement opportunities.
- Licensed Campaign Support:
Identify and vet creators within specific fandoms (Harry Potter, Lord of the Rings, Superman); build rosters for co-branded campaigns; conduct outreach for licensed opportunities; coordinate special campaign mechanics; ensure partner brand requirements are met.
- Community & Content Management:
Repurpose ambassador content from GRIN for brand social accounts with proper crediting and trending sounds; draft and schedule Reels using pre-approved copy; organize quarterly town halls and support ambassador participation at events; facilitate engagement in relevant online communities; stay current on social trends and share insights with the team.

Skills & Qualifications

- 3-5 years of prior experience in roles like
*Influencer Marketing Manager, Ambassador Program Manager, Community Manager, Account Manager*
, or related positions.
- Proven experience managing ambassador or influencer programs end-to-end including outreach, onboarding, shipment coordination, and compliance monitoring
- Deep familiarity with Instagram, TikTok, YouTube, Facebook, Pinterest, Threads, and Reddit including downloading content and platform-specific best practices
- Experience managing 100+ creator relationships simultaneously with strong organizational systems and memory for tracking conversations across platforms
- Ability to monitor and enforce program compliance while providing constructive, tactful feedback
- Exceptional written communication with brand-aligned tone across all interactions
- Empathetic and patient approach to managing diverse personalities, including challenging situations
- Self-motivated, collaborative team player comfortable juggling multiple projects and working across departments
- Tech-savvy with ability to quickly learn new tools

Bonus if you also have:

- Experience with ambassador management platforms like GRIN, Modash, or Aspire
- Passion for stationery, fountain pens, or creative products
- Experience developing content strategies or identifying social media trends
- Deep knowledge of specific fandoms (Harry Potter, Lord of the Rings, Superman)
- Content creation skills (video editing, copywriting, graphic design)
- Familiarity with our tools:
GRIN, Google Workspace, Zoho Social, Meta Business Suite, ChatGPT

Position Details

- Working Hours:
Fixed - 9AM-5PM ET (Toronto time); Adjusts with Daylight Saving Time.
- Full-time vs Part-time:
Full-time (40 hours/week)
- Education:
 Bachelor's degree in Marketing, Communications, or related field preferred. Relevant work experience valued equally.
- Level:
Intermediate (3-5 years of relevant work experience)
- Compensation:
 
~CAD $986–$1,053 (IDR 12M–13M)
per month, based on experience. Structured as a
*Consultant Agreement*
(independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance.

Benefits of working with us:

- 🚀 Work directly with a forward-thinking international company
- 🏡 Work from the comfort of your home
- 🏆 Incredibly talented teammates
- 🧘🏾‍♀️ Work-life balance, capped at 40 hours/week
- 💰 Above-market compensation
- 🧠 Lots of learning & growth opportunities
- 👥 Daily meetings with teammates to foster connection and collaboration
- 🥳 Celebratory and inclusive remote culture
- 🌱 Opportunities to grow and advance within the organization as the company scales 10x
- 🎨 Engage with 135K+ Instagram followers and 350-500 creative ambassadors daily
- ✨ Be part of exciting brand partnerships like Lord of the Rings, Harry Potter, Superman
- 💬 Shape brand voice for a thriving creative community
- 🖋️ Premium stationery product samples shipped to you