IT Application Support

Job Description

- Act as first-level technical support for log investigation during operational incidents or error reports.
- Escalate potential bugs or abnormal system behavior to the engineering/development team as needed.
- Extract and organize data from logs to support operational needs.
- Monitor and analyze system/application from various sources (e.g., Log, Datadog).

Requirements

- Bachelor's Degree in Computer Science or equivalent
- Minimum of 1 year of experience in Application Support.
- Familiarity with financial transaction flows such as PPOB, Multifinance, Disbursement, and Payment Gateway (e.g., inquiry & payment processing, balance checking, settlement).
- Strong knowledge and experience with API-based systems is a must.
- Experience working with system logs, application logs, or monitoring tools (e.g., Datadog, new relic, grafana,dynatrace), and maintain alert.
- Ability to respond quickly and accurately during incidents or service disruptions.
- Clear written and verbal communication skills, especially in documenting investigation steps and explaining technical findings to non-technical stakeholders.
- Able to work independently or collaboratively in a fast-paced and operationally critical environment.
- Willing to be on-call or provide support outside regular hours during high-impact incidents (if needed).
- Willing to work onsite (WFO) and in shifting schedules.